Privacy Policy

1. Information We Collect

We collect various types of information, including:

• Personal Identification Information: Name, date of birth, government-issued identification details, photographs, signatures, nationality, and contact information.
• Contact Information: Email address, telephone number, postal address, and country of residence.
• Financial Information: Credit/debit card details, banking information, and transaction history.
• Stay Information: Arrival and departure dates, room preferences, special requests, and service usage.
• Gaming Activity: Gaming preferences, betting patterns, and gaming history within our casino hotel.
• Online Activity: Information about your visits to our website, IP address, browser type, and operating system.
• Communications: Records of your communications and interactions with us.

2. How We Collect Your Information

We collect personal data in the following ways:

• Directly from you when you make a reservation, register for our loyalty program, or communicate with us.
• Through your use of our website, including through cookies and similar technologies.
• From third-party service providers, such as booking agencies or travel partners.
• Through security measures at our premises, including CCTV and access control systems.
• Through your participation in gaming activities at our casino hotel.

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage our services, including processing reservations and fulfilling your requests.
• To process payments and manage your account.
• To communicate with you about your stay or use of our services.
• To personalize your experience and offer tailored services and promotions.
• To manage our loyalty program and track your gaming activities.
• To ensure the security of our premises and compliance with legal obligations.
• To improve our services and develop new offerings.
• To send you marketing communications, subject to your preferences and consent.

4. Legal Bases for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary for the performance of our contract with you.
• Legitimate Interests: Processing necessary for our legitimate interests, provided your fundamental rights do not override these interests.
• Legal Obligations: Processing necessary to comply with our legal obligations.
• Consent: Processing based on your specific consent, particularly for marketing communications.

5. Sharing Your Information

We may share your personal data with:

• Service providers who perform functions on our behalf, such as payment processors, IT service providers, and marketing agencies.
• Other entities within the Zivantal group of companies.
• Business partners with whom we offer co-branded services or joint marketing promotions.
• Regulatory authorities, government agencies, and law enforcement bodies when required by law.
• Professional advisers, such as lawyers, auditors, and insurers.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive personal data.
• Regular security assessments of our systems and processes.
• Access controls and authentication procedures.
• Staff training on data protection and security.
• Physical security measures at our premises.

While we take all reasonable steps to ensure the security of your data, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. In some circumstances, we may anonymize your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.

8. Your Rights

Depending on applicable law, you may have the following rights regarding your personal data:

• The right to access and receive a copy of your personal data.
• The right to rectify any inaccurate or incomplete personal data.
• The right to erasure (the "right to be forgotten").
• The right to restrict processing.
• The right to data portability.
• The right to object to processing.
• The right to withdraw consent at any time where we rely on consent to process your personal data.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site. For detailed information on the cookies we use, the purposes for which we use them, and how you can exercise your choices regarding our use of cookies, please see our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Privacy Officer
Zivantal Casino Hotel
1234 Casino Boulevard
Luxury City, State 12345
Email: [email protected]
Phone: +1 (555) 987-6543