Last Updated: January 15, 2025
Please read these Terms and Conditions ("Terms") carefully before using the services offered by Zivantal Casino Hotel ("we," "us," or "our"). These Terms govern your use of our website, facilities, and services, including our casino, hotel accommodations, dining establishments, entertainment venues, and other amenities (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access or use our Services.
1.1 Eligibility: To use our Services, you must be at least 21 years of age. Access to certain areas, particularly the casino, is strictly limited to individuals who are 21 years of age or older. Valid government-issued photo identification is required for verification purposes.
1.2 Modifications: We reserve the right to modify, amend, or update these Terms at any time without prior notice. Your continued use of our Services after any changes indicates your acceptance of the modified Terms.
1.3 Compliance with Laws: You agree to comply with all applicable laws, rules, and regulations while using our Services. Zivantal Casino Hotel operates in accordance with all relevant gaming and hospitality laws and regulations.
2.1 Reservation Policy: All reservations at Zivantal Casino Hotel are subject to availability and confirmation. We reserve the right to refuse any reservation or cancel a confirmed reservation in our sole discretion.
2.2 Guarantee Requirements: A valid credit card is required to guarantee your reservation. Your card may be pre-authorized for the total amount of your stay plus an additional amount for incidentals.
2.3 Check-in and Check-out: Standard check-in time is 3:00 PM, and check-out time is 12:00 PM. Early check-in and late check-out are subject to availability and may incur additional charges.
2.4 Room Occupancy: Each room type has a maximum occupancy limit. Exceeding this limit is not permitted and may result in additional charges or termination of your stay without refund.
2.5 Resort Fee: A daily resort fee may be applied to your stay. This fee covers various amenities and services as specified at the time of booking.
3.1 Age Restriction: Only individuals 21 years of age or older are permitted to enter the casino floor or participate in gaming activities. Valid identification is required and will be checked.
3.2 Conduct: We reserve the right to refuse service or access to anyone displaying inappropriate behavior, including but not limited to: intoxication, abusive language, threatening behavior, or any activity that disrupts the operation of the casino or comfort of other guests.
3.3 Gaming Rules: Each game in our casino has specific rules that must be followed. These rules are available at each gaming table or upon request from casino staff. All decisions by our casino management regarding game disputes are final.
3.4 Responsible Gaming: Zivantal Casino Hotel is committed to promoting responsible gaming. We offer resources for those who may have concerns about their gambling habits. Please refer to our Responsible Gaming Policy for more information.
4.1 Payment Methods: We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Cash payments are also accepted for certain services.
4.2 Charges and Fees: By providing payment information, you authorize us to charge the applicable fees for your stay and any additional services or amenities you use during your visit.
4.3 Cancellation Policy: Our cancellation policy varies by room type and rate plan. Please refer to the specific terms provided at the time of booking or our Cancellation Policy for detailed information.
4.4 No-Show Policy: If you fail to check in on your scheduled arrival date without prior notification, your reservation may be cancelled, and you may be charged the applicable no-show fee as specified in your booking terms.
5.1 Conduct: Guests are expected to conduct themselves in a manner that is respectful of other guests and staff. Disruptive behavior, excessive noise, or any illegal activities may result in immediate removal from the premises without refund.
5.2 Smoking: Zivantal Casino Hotel has designated smoking and non-smoking areas. Smoking is only permitted in designated areas. Violating our smoking policy may result in additional cleaning fees.
5.3 Damage to Property: Guests will be held responsible for any damage to hotel property caused by themselves or their visitors. The cost of repairs or replacement will be charged to the guest's account.
5.4 Personal Property: While we take reasonable precautions to secure our premises, we are not responsible for the loss, theft, or damage of personal belongings. We recommend using the in-room safe for valuable items.
5.5 Privacy: We respect your privacy and handle your personal information in accordance with our Privacy Policy.
6.1 Disclaimer: To the fullest extent permitted by applicable law, Zivantal Casino Hotel disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
6.2 Limitation: In no event shall Zivantal Casino Hotel be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our Services, whether based on contract, tort, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.
Zivantal Casino Hotel shall not be liable for any failure to perform its obligations where such failure is a result of acts of nature (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, civil unrest, government order or law, or any other circumstances beyond our reasonable control.
8.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Zivantal Casino Hotel is located, without regard to its conflict of law principles.
8.2 Arbitration: Any dispute arising out of or relating to these Terms or our Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
If you have any questions about these Terms, please contact us at:
Legal Department
Zivantal Casino Hotel
1234 Casino Boulevard
Luxury City, State 12345
Email: [email protected]
Phone: +1 (555) 987-6543